Survey App to Optimize their ESPA Services

How Luxury Hotel SBE Mondrian Used HubSpire Customer Survey App to Optimize their ESPA Services – A Digital Transformation Project

Mondrian is a chain of global luxury hotels, Mondrian Doha is a unique gem designed by Marcel Wanders to amaze its visitors. It has so many unique features and services including a 24K gold elevator and unmatched cuisine. The 200 square meter ballroom is simply Spectacular. ESPA is another top-notch spa service in the hotel. The shimmering mosaic walls lead the guests to 12 treatment rooms, a heated experience secret garden, relaxation rooms, and traditional Turkish Hammam.
The ESPA is a new and amazing service offered at Mondrian but they required constant and reliable feedback from the visitors and regular customers to understand where they need to focus and where they are lacking. This response needed to be digitized and channelized into a systematic reporting system for better management and marketing.

Challenges faced by the ESPA:

• The physical collection of accurate and error-free data –
  previously collecting on paper forms
• To reach more customers, guests, and visitors
• To get an honest opinion of the customers first hand
• Collection of centralized data for further marketing strategy

Solutions provided by the Survey App:

• Digitize the collection and manipulation of data, instead of expecting the employees to physically collect handwritten data.
• Error-free and accurate data collection that depict the honest opinion of the customers
• An easy and exciting way for the customers to give their opinion using an iPad App
• Collect data for marketing
• Reach more customers
• Generate instant/real-time reports based on the collected data
• A personalized survey with the branded interface
• Data analytics and data visualization

Why use the HubSpire customer survey App?

HubSpire understands the importance of and need for surveys. We have developed a customized survey app that is easy to use and can be tailored to any industry. This app runs on the iPad and is very easy to configure and get started. The design is user-friendly, clean and based on the industry. You can customize the questions to collect the required information. The app can be personalized with the branding of your business. You can get instant feedback through emails and reports. This database-driven app will let you set accounts for your employees through backend administration. They can log into the App through the assigned user id and password. The survey listings will display the information of the guest and whether he/she is satisfied or not. New surveys can be created from the same menu. Filters can be set to analyze the gathered information. You can email the reports on an as-need basis to supervisors/management team.